Goodwill FAQ

  1. Can I schedule a pick-up?
  2. What types of donations does Goodwill accept?
  3. What does Goodwill do with the money?
  4. Why doesn’t Goodwill give things away?
  5. Why are prices different from store to store?

Can I schedule a pick-up?
Goodwill does not have a pick-up service, but we offer convenient drive-thru donation centers at 64 locations across Kentucky. Without the significant expense of a pick-up service, Goodwill is able to fund more jobs and employment training for people with disabilities or other disadvantages.

In the 2015 fiscal year, Goodwill placed Kentuckians into 3,434 jobs. Most of this was made possible from revenue generated from your donations and our commitment to keeping expenses low. About 89¢ of every dollar we receive is routed into programs or facilities to help people with disabilities or other disadvantages achieve and maintain employment to gain a better quality of life.

What types of donations does Goodwill accept?
Goodwill accepts new or gently-used clothing, household items, décor, jewelry, accessories, books, movies, music, furniture, dishes, cookware, toys, and much more. Download a donation guide.

What does Goodwill do with the money?
Our stores serve a dual purpose: They are employment and training sites for people with disabilities or other disadvantages, and the revenue they produce supports services and employment counseling for mission-related employees and other job seekers across the state. In 2015, Goodwill paid nearly $18 million in wages to people with disabilities or other disadvantages—a feat made possible by your generous donations and patronage. We also placed more than 3,400 people into jobs through partnerships with 694 employers across the state. For more details, see our 2015 annual report.

Why doesn’t Goodwill give things away?
Goodwill’s founder, Edgar J. Helms, discovered that giving people a hand up — not a handout — resulted in a person feeling more dignity and self-worth. Goodwill’s purpose is to help people with disabilities or other disadvantages improve their lives by earning a paycheck. We do this by employing people in our stores and by helping people find and keep jobs in the community. Revenue from the sale of donated items supports this mission. Read more about Goodwill’s history and mission.

Why are prices different from store to store?
Most of the items we sell are standard-priced. However, items such as décor, furniture, and house wares vary so much in type, quality, and size that it is difficult to set standard prices. Local store management are permitted to price certain items at their discretion. Goodwill is committed to reasonable pricing based on consumer buying trends.