Goodwill FAQ

  1. Can I schedule a pick-up?
  2. What types of donations does Goodwill accept?
  3. What does Goodwill do with the money?
  4. Why doesn’t Goodwill give things away?
  5. Why are prices different from store to store?

Can I schedule a pick-up?
Goodwill does not have a pick-up service. We offer convenient drive-thru donation centers at 63 locations across Kentucky. Without the significant expense of a pick-up service, Goodwill is able to fund more jobs and employment training for people with disabilities or other disadvantages.

In the 2012 fiscal year, Goodwill placed 2,970 Kentuckians into jobs. Most of this was made possible from revenue generated from your donations and our commitment to keeping expenses low. About 90¢ of every dollar we receive is routed into programs or facilities to help people with disabilities or other disadvantages achieve and maintain employment to gain a better quality of life.

What types of donations does Goodwill accept?
Goodwill accepts new or gently-used clothing, household items, décor, jewelry, accessories, books, movies, music, furniture, dishes, cookware, toys, and much more. We cannot accept items that could be considered dangerous or hazardous, such as weapons, paint, car batteries, tires, computers, and TVs.

Download a donation guide.

What does Goodwill do with the money?
Our donation and retail centers are employment and training centers for people with disabilities or other disadvantages. The sale of donated items helps Goodwill pay wages to people who have faced barriers to employment and also funds support services and employment counseling to these employees and other job seekers across the state. In 2012, Goodwill paid nearly $17 million in wages to people with disabilities or other disadvantages—a feat made possible by your generous donations and patronage.

Why doesn’t Goodwill give things away?
Goodwill’s founder, Edgar J. Helms, discovered that giving people a hand up — not a handout — resulted in a person feeling more dignity and self-worth. Goodwill’s purpose is to help people with disabilities or other disadvantages improve their lives by earning a paycheck. We do this by employing people in our donation and retail centers and by helping people find and keep jobs in the community. Revenue from the sale of donated items supports this mission. Read more about Goodwill’s history and mission.

Why are prices different from store to store?
Most of the items we sell are priced in a standard way throughout the state. However, some items such as lamps, furniture, and house wares vary so much in quality, size, etc., that it is difficult to set standard prices. Local management may price certain items at their discretion. Goodwill is committed to reasonable pricing.