2nd Chance Outlet FAQ

Why are you opening an outlet?

At Goodwill Industries of Kentucky, we’re always searching for new ways to reach our customers and advance our mission. First and foremost, this outlet is for our customers to shop Goodwill in an exciting, unique way.

In addition, the opening of our 2nd Chance Outlet gives unsold items donated to our retail stores one more chance at finding a new home before being recycled, sold as salvage or disposed of.


Why is it called the 2nd Chance Outlet

At Goodwill, we pride ourselves on offering second chances for individuals who have repaid their debt to society and proved themselves ready to reenter the workforce. We also give our donors’ gently used items a second chance by reselling them in our stores – and now our first outlet.

We believe in the power of second chances. And with our new 2nd Chance Outlet, we’ll be able to offer more second chances than ever.


How will it be different from a normal store?

At our 2nd Chance Outlet, merchandise will be sold by the pound as opposed to individually priced items on racks at our retail stores. The outlet store will sell items that have been donated and cycled through our retail stores. We rotate our stock every four weeks.


How does it work?

Items that are unsold at our retail stores are then sent to the outlet where they are given another chance at finding a new home.

We’ll rotate merchandise that appears in large bins in the outlet. Items will be rotated multiple times per day. Product categories change frequently. Customers place items into their carts from the bins and their carts are weighed and priced per the pound.


How will items be priced at the outlet?

Merchandise sold at our 2nd Chance Outlet will be sold by weight. Checkout counters will have scales to weigh items. The full price chart for the outlet can be found here.


Does the outlet accept donations?

No, our 2nd Chance Outlet will not accept donations.


Where do these items come from?

Donated items that aren’t sold at our 15 Louisville retail locations will be sold at our outlet.


Is merchandise sorted?

Yes, textiles are separated into the following categories: men’s, women’s, children’s, bedding/bathroom and dresses/outerwear/intimates. We also separate by category our shoes, belts, hats, ties, purses and household wares.


Can I return items purchased at the outlet?

No, merchandise purchased at the 2nd Chance Outlet cannot be returned. All sales are final, and items are sold as-is.


When is it opening? 

We’ve tentatively scheduled a soft opening of our 2nd Chance Outlet for August 16, 2021.

The grand opening is scheduled for Thursday, September 9 from noon to 3 p.m.


Where is it located? What are the hours?

6201 Preston Highway in Louisville. It will be open from 9 a.m. to 6 p.m. every day.

You can contact the outlet at (502) 434-5100.